1 The Everyday Rewards Program:
Using an Everyday Rewards Card (the “Card”) will make it easier for you to keep track of and redeem Fuel Saving Vouchers. In addition, if you register your Card with us (see ‘How to register your Card’ below) you may be able to access member only benefits.
Member only benefits include:
- The ability to add registered Cards held by your family or friends (see How to add additional cards below) to your account to share Fuel Saving Vouchers.
- You may qualify for other promotions and special benefits which may be offered from time to time ("Other Benefits").
- The ability to earn Qantas Frequent Flyer points for spending the qualifying amount (as advertised from time to time) in participating Woolworths' stores. To be eligible to earn Qantas Frequent Flyer points you need to join the Qantas Frequent Flyer program and link your Qantas Frequent Flyer account to your Everyday Rewards card. Then, you must present your Everyday Rewards Card every time you shop.
Membership to the Everyday Rewards Program is free. You can pick up a Card from a Woolworths/Safeway Supermarket, BIG W store, BWS store or Dick Smith store. To register your Card visit the Everyday Rewards website at www.everydayrewards.com.au (“Website”) or call our Customer Service Centre (“Call Centre”) on 1300 10 1234.
You can use your Card at Woolworths/Safeway Supermarkets (“Supermarkets”), BIG W stores ("BIG W Stores"), CALTEX WOOLWORTHS/SAFEWAY co-branded fuel outlets (“Fuel Outlets”), Woolworths/Safeway Liquor, BWS stores (“BWS stores”), Dick Smith ("Dick Smith stores") and Cellarmasters Wines (“Cellarmasters”). The Everyday Rewards Program does not operate in:
Supermarkets or Woolworths/Safeway Liquor or BWS stores in Tasmania; and
Dick Smith which are reseller stores.
You may have applied or been issued with the Everyday Rewards Qantas credit card. When you applied for or were issued with the Everyday Rewards Qantas Credit Card, if you were not already a member of the Everyday Rewards Program or the Qantas Frequent Flyer Program or your memberships were not linked, then you would have automatically been registered for membership and your memberships linked.
The Everyday Rewards Qantas Credit Card will have a barcode on the back of the credit card. The barcode relates to the Everyday Rewards Program. When you shop at participating Woolworths stores, you must present your Credit Card to the checkout operator to have the barcode on the back of the card scanned to accrue any membership benefits under the Everyday Rewards Program. Scanning the barcode is separate from using the Everyday Rewards Qantas Credit Card as a payment mechanism. There are separate and additional terms and conditions (including privacy) governing your Everyday Rewards Qantas Credit Card (these are provided in the application process for that credit card). There are fees and charges applying to your Everyday Rewards Qantas Credit Card. These are also set out in the terms and conditions for that credit card. If you have an Everyday Rewards Credit Card, references in these terms to “Card”, means the credit card but only in respect of the Everyday Rewards Program.
If you cancel your Everyday Rewards Qantas credit card, you can still receive the benefits of your Everyday Rewards and Qantas Frequent Flyer memberships.
2 To Qualify for a Fuel Saving Voucher:
To receive a saving off the standard purchase price of fuel at CALTEX WOOLWORTHS/SAFEWAY co-branded fuel outlets, you must spend at least the qualifying amount (as advertised from time to time) in one transaction at a participating Woolworths/Safeway Supermarket and swipe your Card at the checkout before paying for your purchases. Your Fuel Saving Voucher will then be electronically loaded onto your Card. There are some limits and exclusions which we advertise on our Website. The Fuel Saving Offer excludes, for example, purchases of Wish Gift Cards. It also excludes purchases of smoking and tobacco products in some States and Territories. The maximum fuel saving per litre that you can receive per transaction cannot exceed the cost per litre of fuel purchased regardless of the fuel saving voucher that you have qualified for.
For full terms and conditions for Fuel Saving Offers visit woolworthspetrol.com.au.
Multiple Fuel Saving Voucher can be loaded on your Card. If you have registered your Card (for "How to Register your Card" see below) you can check the status of the Fuel Saving Vouchers stored on your Card by visiting our Website or calling our Call Centre. If you believe an error has occurred on your Card, please call 1300 10 1234.
3 To Redeem a Fuel Saving Voucher:
One Fuel Saving Voucher may be redeemed against a fuel purchase from a Fuel Outlet before its expiry date by swiping your Card at the Fuel Outlet before paying for your Fuel. A Fuel Saving Offer expires 28 days after the time of issue, if not redeemed.
The saving value of a Fuel Saving Voucher may vary from time to time and will be advertised in store at participating Supermarkets. The saving value of a Fuel Saving Voucher stored on your Card will not change after it is issued.
A limit of one Fuel Saving Voucher per fuel purchase transaction, per vehicle for a fuel purchase up to 150 litres applies. If more than one Fuel Saving Voucher is stored on your Card, the Fuel Saving voucher with the highest saving value will automatically be redeemed first.
This ensures that you receive the benefit of the maximum Fuel Saving first but it may result in an earlier Voucher expiring prior to redemption.
Where Fuel Saving Vouchers are of the same value, the Fuel Saving Voucher with the earliest expiry date will automatically be redeemed first.
If there is no valid entitlement to a Fuel Saving Voucher on your Card, Woolworths is not obliged to offer you a saving on your fuel purchase.
Fuel Saving Offers are not available in conjunction with, or in addition to any other Woolworths offer, benefit or promotion, unless otherwise stated. A Fuel Saving Voucher cannot be redeemed on purchases:
• of LPG at designated CALTEX WOOLWORTHS/SAFEWAY co-branded fuel outlets; or
• on any Caltex Starcard, or
• of non fuel products.
You can also choose to earn Qantas Frequent Flyer points instead of fuel savings through the redemption of Fuel Saving Vouchers – see section 11 (“To swap fuel savings for Qantas Frequent Flyer points through the redemption of Fuel Saving Vouchers”).
4 How to Register your Card:
If you also wish to become an Everyday Rewards member you must first register your Card on our Website or phone our Call Centre on 1300 10 1234 . See “Other Benefits” below for more benefits of registering your Card.
There is a limit of one registered Card per person.
A registered Card is not transferable, and may only be used by the registered cardholder. It is your responsibility to keep your personal details updated. If your personal details change and you fail to notify us of the change we might not be able to offer or provide to you the Other Benefits and may need to cancel your Card.
If you no longer wish to be a member of the Everyday Rewards program but still wish to continue to use your Card to store and redeem your accrued Fuel Saving Offers you can deregister your Card by telephoning the Call Centre. By deregistering your Card you will no longer be able to track where you have accrued and redeemed your Fuel Saving Vouchers, be eligible to earn Qantas Frequent Flyer points, be added to other registered Cards or be able to receive Other Benefits.
If an unregistered Card is lost, any Fuel Saving Vouchers loaded on the Card can not be replaced.
If a Primary Card is deregistered, any Cards that are added to that Primary Card will be removed. Any current Fuel Saving Voucher in the Account will be credited back to the Card that accumulated them.
If a Card, other than the Primary Card, deregisters, all current Fuel Saving Voucher that were accumulated by that cardholder will be credited to their Card. All other cardholders will remain added to the Account and will continue to access the current Fuel Saving Voucher recorded in the Account.
5 Other Benefits:
If you register your Card and shop at a Supermarket, BIG W store, BWS store, Dick Smith store or Cellarmasters, you will qualify for any Other Benefits which may be offered from time to time. Separate terms and conditions will apply to the Other Benefits promotions.
Other Benefits include:
• The ability to add Cards held by your family (see ‘How to add your family or friends to your account to share Fuel Saving Vouchers’ below), member only discounts and newsletters and automatic entry into prize draw competitions which may be run from time to time.
• Other Benefits also include discounts and exclusive offers from members of the Woolworths Group.
Other Benefits will accrue to the Card to which they are issued. Other Benefits can only be redeemed by that cardholder and can not be accessed by any additional cardholders.
If at any time you do not wish to receive these Other Benefits from any one of our businesses you can telephone our Call Centre or click the unsubscribe link on an email that you have received from us.
6 How to add your family or friends to your account to share Fuel Saving Vouchers:
If you have registered your Card, you can add Cards to your account which has been registered by your family or friends, either online or by telephoning our Call Centre. Our Website may refer to this as “linking”. When you add other registered Cards to your account, you may be required to supply personal information for verification purposes.
You should note that all additional cardholders may utilize your current entitlements without your prior knowledge. In registering any additional Cards you consent to those cardholders accessing your accrued entitlements.
All Fuel Saving Vouchers loaded on additional Cards will be credited to one account (the “Account”). The Account will be available to be drawn on by each additional cardholder so that any additional cardholder may redeem a valid Fuel Saving Voucher credited to the Account. If an additional cardholder uses a Fuel Saving Offer loaded on an Account, that Fuel Saving Voucher is accepted as redeemed and is no longer available for redemption by other cardholders.
Other Benefits will not be credited to an Account but will remain on the Card that accumulated them. Other Benefits can only be redeemed by that cardholder.
If you want to add cardholders to your Account, you and your family or friends must nominate one Card as the primary Card (“Primary Card”).
A maximum of 5 Cards (including the Primary Card) may be added together.
If you decide that you no longer want to be a primary or additional cardholder to other Card(s), you can remove other cardholders from your account by logging on to our Website and clicking “unlink your cards” or by telephoning our Call Centre.
A Primary cardholder can remove other Card(s) without the other cardholders’ consent.
If a Primary cardholder removes other Card(s), all other Cards in the Account will be removed. The current Fuel Saving Offers in the Account will be credited back to the cardholder that accumulated them.
If a Card, other than the Primary Card, wishes to be removed from the Account, any current Fuel Saving Offers that they accumulated will be credited to their Card and will not be available for redemption by the remaining cardholders in the Account.
7 The Qantas Frequent Flyer program:
The Qantas Frequent Flyer program is owned, operated and administered by Qantas Airways Limited ABN 16 009 661 901 (“Qantas”). You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Frequent Flyer points.
Qantas Frequent Flyer program membership is determined by Qantas, not Woolworths Limited (“Woolworths”). Woolworths determines some matters, such as the qualifying threshold and the Earn Rate described at 'To earn Qantas Frequent Flyer points' below. Membership of the Qantas Frequent Flyer program, points (following them being credited to your Qantas Frequent Flyer account), certain other benefits (including earning, crediting, redeeming and expiry of points), the number of points required to be redeemed for Awards (as described in the Qantas Frequent Flyer program) and changes to the number of points required to be redeemed for Awards are all subject to the Qantas Frequent Flyer program Terms and Conditions (“QFF Terms”). Qantas may change the QFF Terms from time to time.
The QFF Terms include terms and conditions for earning Qantas Frequent Flyer points on Qantas and other airlines (and other non-airline partners), redeeming points for Awards, changes to the program, cancellation of your membership and/or points, expiry of points, privacy related matters etc. Other terms and conditions for earning points from other Qantas' program partners, and for redemptions and Awards, also apply.
Qantas may make decisions about the Qantas Frequent Flyer program which may affect your earning and redemption of Qantas Frequent Flyer points and membership of the Qantas Frequent Flyer program.
For the QFF Terms and for detailed information about the Qantas Frequent Flyer program and the QFF Terms, and changes to each, please see qantas.com/frequentflyer Qantas may apply different rules to you according to whether you join the Qantas Frequent Flyer program without providing an email address.
Qantas recommends that you consult a tax advisor to ensure that you understand possible tax and fringe benefits tax implications, if any, related to your membership of Qantas Frequent Flyer.
8 To earn Qantas Frequent Flyer points:
To be eligible to earn any Qantas Frequent Flyer points through Everyday Rewards, you must register your Card (see ‘How to register your Card’ above) and link your Card to your Qantas Frequent Flyer membership (see ‘How to link a Qantas Frequent Flyer membership to your Everyday Rewards Card’ below). If you are not a Qantas Frequent Flyer member, you can join the Qantas Frequent Flyer program by completing the Qantas Frequent Flyer membership application form. This form is on the Everyday Rewards Website. If you join the Qantas Frequent Flyer program through the Everyday Rewards Website or our Customer Service Centre, you will pay no joining fee.
To earn points you must present your Everyday Rewards card before the transaction is totalled at the register. Points cannot be earned or transaction cannot be reversed for the purposes of earning points if the Everyday Rewards card is not presented before the transaction is totalled.
You can earn one (1) Qantas Frequent Flyer point per dollar spent in one transaction over the qualifying threshold of qualifying spend (“Earn Rate”) at Supermarkets, Woolworths Liquor or BWS stores (excluding Tasmania) and BIG W stores and Dick Smith (excluding reseller stores) and Cellarmaster nationally by presenting your registered Everyday Rewards Card at the time you shop.
The current qualifying threshold of qualifying spend:
for Supermarkets, Woolworths Liquor and BWS stores (excluding Tasmania) and BIG W stores is $30; and
for Dick Smith stores (excluding reseller stores) is $50.
for Cellarmaster there is no qualifying spend
The following are exclusions from the qualifying spend in respect of the different stores:
• Supermarkets and Woolworths Liquor
Smoking/Tobacco products & accessories, Gift Cards, Cash Outs, Home Delivery Charges and Internet Cafes
• BIG W stores
Smoking/Tobacco products & accessories, gift cards, BIG W optical, DVD Kiosk purchases, online purchases including BIG W Photo and BIG W Movie Rental, bike building, cash outs, delivery and service charges, home delivery fees, lay-by fees and non merchandise fees.
• BWS stores
Smoking/Tobacco products & accessories, Cash Outs and gift cards.
• Dick Smith stores
Freight charges, Cash Outs and Gift Cards
Woolworths may change the qualifying threshold and the exclusions from the qualifying spend from time to time (this will be advertised by Woolworths).
The Earn Rate is determined by Woolworths and may change at any time.
9 How to link a Qantas Frequent Flyer membership to your Everyday Rewards card:
If you are already a Qantas Frequent Flyer member you can link your membership to your Card at our Website or by calling our Call Centre.
If you are not a Qantas Frequent Flyer member, you can join by completing the Qantas Frequent Flyer membership application form on our Website or by calling the Call Centre.
You can only link one Everyday Rewards Membership account to one Qantas Frequent Flyer program member account and each account must be in the same name at the time the two accounts are linked.
10 To track Qantas Frequent Flyer points:
You can check the Qantas Frequent Flyer points that you have earned with your Card on our Website or by calling our Call Centre.
You can also check your total Qantas Frequent Flyer points balance online at qantas.com/frequentflyer
11 To swap fuel savings for Qantas Frequent Flyer points through the redemption of Fuel Saving Vouchers:
You can choose to earn Qantas Frequent Flyer points instead of fuel savings through the redemption of Fuel Saving Vouchers by following the procedures described below. This applies to all Fuel Saving Vouchers except for the Extra 4 cent Fuel Saving Offer available from participating Caltex Woolworths/Safeway co-branded fuel outlets and any other Fuel Saving Offer earned from purchases made in-store at participating Caltex Woolworths/Safeway co-branded fuel outlets.
If you swap a 4 cent per litre Fuel Saving Voucher for Qantas Frequent Flyer points, you will receive 2 Qantas Frequent Flyer points per litre instead of 4 cents fuel saving per litre off the standard purchase price of fuel. If you have other Fuel Saving Offers loaded on your card greater than 4 cent per litre you will receive half the amount of the fuel savings as Qantas Frequent Flyer points when you redeem the Fuel Saving Voucher. For example a 10c per litre Fuel Saving Voucher will be swapped for 5 Qantas Frequent Flyer points per litre, or a 20c per litre Fuel Saving voucher will be swapped for 10 Qantas Frequent Flyer points per litre.
Fuel Saving Offers are subject to the terms and conditions detailed at www.woolworthspetrol.com.au/discountterms.html
To swap your fuel saving for Qantas Frequent Flyer points through Everyday Rewards, you must:
(a) register your Everyday Rewards card (see ‘How to register your Card’ above); and
(b) link your Card to your Qantas Frequent Flyer membership (see ‘How to link a Qantas Frequent Flyer membership to your Everyday Rewards Card’ above); and
(c) login to your account at everydayrewards.com.au, click on Manage My Fuel Savings and update your preferences by selecting ‘swap’ to receive Qantas Frequent Flyer points instead of fuel savings when you fill up at participating Caltex Woolworths/Safeway co-branded fuel outlets and present your registered and linked Everyday Rewards Card with Fuel Savings Voucher loaded onto your card.
Your preference to receive Qantas Frequent Flyer points instead of Fuel Savings will be updated as soon as you change your preferences. Your preference cannot be backdated for transactions carried out before the date you choose your preference. Your preference will only apply to future transactions. You cannot change your preference for one month from the date that you choose your preference.
If you do not change your preference to swap fuel savings for Qantas Frequent Flyer points, you will continue to receive fuel savings when you fill up at participating Caltex Woolworths/Safeway co-branded fuel outlets and present your registered Everyday Rewards card to redeem a Fuel Saving Voucher.
Other registered Cards linked to your account will redeem fuel saving vouchers according to their individual preferences.
In the instance of a system error and your preferences status is points you will receive fuel savings when you redeem a fuel saving voucher.
12 To redeem Qantas Frequent Flyer points:
The redemption of Qantas Frequent Flyer points is operated by Qantas (not Woolworths) in accordance with the QFF Terms. To see the range of redemption options, how to redeem your points and the applicable terms and conditions please visit qantas.com/frequentflyer
13 Reversing Qantas Frequent Flyer points:
Qantas and Woolworths may reverse (debit) any Qantas Frequent Flyer points which have been or are to be credited to you. We may do this where you have returned goods or have been refunded for services under transactions on which you have earned points or where there are other grounds which Woolworths or Qantas considers reasonable to warrant a reversal.
14 How to unlink your Card and Qantas Frequent Flyer membership:
You can unlink your Card and your Qantas Frequent Flyer membership on our Website or by telephoning our Call Centre.
If your Card and your Qantas Frequent Flyer membership are unlinked, you will stop earning Qantas Frequent Flyer points with your Card from the date of unlinking. We will tell Qantas about Qantas Frequent Flyer points you have earned at the time you unlink within 7 days after that time.
Your Everyday Rewards card will still be active and you will still receive Fuel Savings Vouchers and Other Benefits of the Everyday Rewards program until you cancel your Everyday Rewards Card.
15 What happens if a Qantas Frequent Flyer membership is cancelled?
If your Qantas Frequent Flyer membership is cancelled, you will cease to earn Qantas Frequent Flyer points with your Card from the date of cancellation and your accumulated Qantas Frequent Flyer points will expire. See the QFF Terms for details of cancelling your Qantas Frequent Flyer membership.
Your Everyday Rewards card will still be active and you will still receive Fuel Savings Offers and Other Benefits of the Everyday Rewards program until you cancel your Everyday Rewards Card.
16 How to Cancel your Everyday Rewards Card:
You may cancel your Card either on our Website or by telephoning our Call Centre.
If a Card is cancelled any Fuel Saving Vouchers or Other Benefits not already redeemed by the cardholder will be automatically forfeited.
By cancelling your Card, you will stop earning Qantas Frequent Flyer points with your Card from the date of cancellation. We will tell Qantas about any Qantas Frequent Flyer points you have earned at the time of cancellation within 7 days after that time.
If a Primary Card is cancelled on an Account, then any additional Cards will not be cancelled but will no longer be part of the same Account. Any current Fuel Saving Vouchers standing to the credit of the Account will be forfeited.
If a Card, other than the Primary Card, is cancelled, the remaining additional Cards added to the Account will continue to have access to current valid Fuel Saving Vouchers recorded in the Account.
17 Lost, stolen or damaged Cards:
Keep your Card in a safe place. If your Card is lost, stolen or damaged, visit our Website, telephone our Call Centre or write to us at Everyday Rewards PO Box 8000, Baulkham Hills NSW 2153.
If you have registered your Card and your Card is lost or stolen, Woolworths may issue you with a replacement Card. Any Fuel Saving Vouchers loaded on your lost or stolen registered Card will be cancelled but may be replaced by Woolworths. However, if your Card is not registered, any Fuel Saving Offers already loaded on that lost Card cannot be replaced.
If your Card is damaged or unusable, Woolworths may issue you with a replacement Card. If your Card is registered or if the unique barcode on the Card is still readable, any Fuel Saving Vouchers loaded on your damaged Card may be replaced by Woolworths. However, if your Card is not registered and the unique barcode is not readable, any Fuel Saving Vouchers already loaded on that damaged Card can not be replaced.
The issuing of replacement Cards and the re-instatement of current entitlements to Fuel Saving Offers on lost, stolen or damaged Cards is at Woolworths' discretion.
18 Important information:
By joining Everyday Rewards or using your Card or claiming any benefit under the Everyday Rewards program, you will be deemed to have accepted and be participating in Everyday Rewards on these Terms and Conditions.
We do not exchange Fuel Saving Vouchers, Qantas Frequent Flyer points or Other Benefits for cash or gift-cards.
Your Card is issued by and remains the property of Woolworths. Woolworths reserves the right, at any time without notice, to:
(a) decline to issue Cards;
(b) on reasonable grounds, withdraw or cancel Cards, entitlements to Fuel Saving Offers, Qantas Frequent Flyer points or Other Benefits;
(c) terminate a cardholder’s membership in the Everyday Rewards Program; or
(d) terminate the Everyday Rewards Program.
Reasonable grounds for withdrawal or cancellation include:
(a) any abuse or attempted abuse of the Card or the Everyday Rewards Program;
(b) any use or attempted use of a Card, entitlement to a Fuel Saving Offer or Other Benefits in a manner contrary to these Terms and Conditions;
(c) any use or attempted use of a Card, entitlement to a Fuel Saving Vouchers or Other Benefits for purchases made by a person (other than the primary Cardholder or any linked cardholder)
(d) any reasonable suspicion of dishonesty of a cardholder in connection with the Everyday Rewards Program.
Any tampering or defacing or unauthorised use of a Card will render the Card invalid.
Ownership of your Qantas Frequent Flyer card is as set out in the QFF Terms.
19 Woolworths is not liable for:
• Any delay in replacing a lost, stolen or damaged Card.
• Any loss, theft or damage to any documentation in the course of post or delivery of that documentation.
• The suspension and/or termination of the Everyday Rewards Program or ability for Everyday Rewards Program members to earn Qantas Frequent Flyer points.
•The operation of the Qantas Frequent Flyer program (including redemption of Qantas Frequent Flyer points).
Woolworths and Qantas are not liable for each other's acts or omissions. If you are a Qantas Frequent Flyer program member you may be able to redeem your Qantas Frequent Flyer points for Awards under the Qantas Frequent Flyer program. Woolworths is not the supplier to you of these Awards. The terms for supply of Awards are the QFF Terms not these or any other Woolworths terms.
Woolworths respects your privacy. We collect, store and use your personal information in accordance with the Privacy Act 1988.
You consent to Woolworths Group using your personal information to operate and provide you with membership benefits of the Everyday Rewards Program (including our membership newsletter) and the Qantas Frequent Flyer Program and to bring you Other Benefits from the Woolworths Group. You also consent to Woolworths Group using your personal information to assist in planning, developing and researching product and service offerings involving the Woolworths Group. For example, we may:
• seek your participation (on a purely voluntary basis) in advertising campaigns, launches, customer testimonials, product tastings and focus groups; and
• seek your feedback on the Everyday Rewards Program, Woolworths Group advertising campaigns and Woolworths Group product and service offerings.
We have relationships with third parties to whom we make disclosures of your personal information in connection with such uses. You consent to Woolworths Group disclosing your personal information to those with whom we have service arrangements (these may include call centres, mailing houses and printers) and to those with whom we have alliance arrangements, where our disclosure is for the purpose of the above uses to which you consent.
You may access your personal information, by visiting our Website or by calling our Call Centre during business hours or, writing to us at Everyday Rewards Woolworths Ltd. 1 Woolworths Way, Bella Vista NSW 2153.
By applying for Qantas Frequent Flyer membership through Woolworths' channels or by seeking to link your Everyday Rewards membership to your Qantas Frequent Flyer membership, you consent to us making certain collections, uses and disclosures of personal information about you. That personal information is information relevant to your Qantas Frequent Flyer membership and any application you make for such membership, points and points-related activity. We may collect that personal information from you or from Qantas. We may disclose that information to Qantas and to others. We may do this in order to operate and to provide you with membership benefits under the Everyday Rewards program and the Qantas Frequent Flyer program and to bring you Other Benefits from the Woolworths Group.
Qantas' uses and disclosures of your personal information may be different to Woolworths'. For example, it is a condition of Qantas Frequent Flyer membership that you consent to and authorise the collection, use and disclosure by Qantas of your personal information for the purposes described in the QFF Terms. For details about Qantas' privacy practices in respect of your Qantas Frequent Flyer membership, see the QFF Terms and other information at qantas.com/frequentflyer
21 Changes to Terms and Conditions and Termination:
Woolworths reserves the right to change, suspend or terminate these Terms and Conditions, the Everyday Rewards program, and any benefits under the Everyday Rewards program at any time. Woolworths will give advance notice of any such circumstance on our Website or you can obtain such details by calling our Call Centre, allowing you to cancel your Everyday Rewards membership within the period of that advance notice. You may do this in the way described at "How to Cancel your Card" above. Where we change the Everyday Rewards Terms and Conditions, the Everyday Rewards program or any benefits under the Everyday Rewards program an updated copy of them will be available on our Website or by telephoning our Call Centre. Continuing to use your Card after the period of advance notice has expired will be deemed acceptance of the amended Terms and Conditions.
22 Complaints and Queries:
If you have any queries or complaints regarding the Everyday Rewards program, you should contact us: you can do this by calling our Call Centre on 1300 10 1234 or contacting us via the "Contact Us" page of our Website.
Qantas conducts a Qantas Frequent Flyer member service centre to answer Qantas Frequent Flyer program members' enquiries about the Qantas Frequent Flyer program and points earning under the Qantas Frequent Flyer program. Where your query to Qantas is more appropriately dealt with by Woolworths, Qantas may refer your query to Woolworths. If your query is to Woolworths, Woolworths may refer it to Qantas where it relates to the Qantas Frequent Flyer program or points earning under the Qantas Frequent Flyer program.
Please read the terms and conditions of use set out below carefully before using this Website (the "Site"). The use of this Site and any transactions conducted on it is governed by these terms and conditions ("Terms").
“Everyday Money” and “Everyday Rewards” are brands of Woolworths Limited ACN 000 014 675 (“Woolworths”) which are also used under licence by providers of Everyday Money and Everyday Rewards products and services. Woolworths and other providers of Everyday Money and Everyday Rewards products and services are referred to as “Everyday Money and Everyday Rewards providers”. HSBC Bank Australia Limited ACN 006 434 162 (“HSBC”), AIA Australia Limited
(ABN 79 0004 837 861 AFSL No. 230043), Qantas Airways Limited ABN 16 009 661 901 (Qantas) and Australia and New Zealand Banking Group Limited ACN 005 357 522 AFSL 234527 ("ANZ") are Everyday Money and Everyday Rewards providers.
If you have any questions regarding these Terms, please call 1300 10 1234 for more information.
References to "you", "your" and "yours" are references to the person(s) accessing the Site. References to "we", "us" and "our" are references to Everyday Money and Everyday Rewards providers.
This Site is operated by Woolworths except the Credit Card Online Services site which is operated by HSBC. All Everyday Money and Everyday Rewards products and services are subject to the terms and conditions and disclaimers of the applicable agreement governing their use. These Terms are to be read by you together with such other terms, conditions and disclaimers. In the event of any conflict, the terms, conditions and disclaimers applicable to specific products or services shall prevail over these Terms.
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The material on this Site contains general information about Everyday Money and Everyday Rewards products and services. Unless expressly stated otherwise this information does not constitute an offer or inducement to enter into a legally binding contract and does not form part of the terms and conditions for such products and services. All applications for credit are subject to normal credit approval criteria.
The information is not intended to be taken as financial advice and does not take into account any customer’s individual requirements and circumstances.
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The following clauses exclude or limit our legal liability for the Site. You should read them carefully. They all apply only so far as the law permits.
Whilst reasonable steps have been taken to ensure the accuracy, currency, availability and completeness of the information contained on the Site, information is provided in good faith on an "as is", "as available" basis and we do not make any representation or warranty of any kind, whether express or implied, as to the reliability of the information contained on this Site. The information is believed to be accurate and current at the date the information was placed on this Site. We do not accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained in this Site.
The use of the Site is at your sole risk. We shall not be liable for any losses or damages or expenses (including legal costs) whatsoever arising out of or referable to materials on the Site or accessed through the Site, even if we have been advised of the possibility of such damage.
Unless otherwise stated or agreed with you, the information on this Site has been prepared in accordance with Australian law for residents of Australia and for the supply of products or services in Australia. To the extent that it does not satisfy the laws of the country in which you reside or from which you are accessing this Site, it is not directed to you.
We do not represent or warrant that the Site will be available and meet your requirements, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. You have sole responsibility for adequate protection and back up of data and/or equipment and to undertake reasonable and appropriate precautions to scan for computer viruses or other destructive properties.
We make no representations or warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with the Site.
The Trade Practices Act 1974 (Cth), the Australian Securities and Investment Commission Act 1989 (Cth) and similar State and Territory legislation in Australia may confer rights and remedies on you in relation to the provision of services by us which cannot be excluded, restricted or modified ("non-excludable rights"). We do not exclude any of these non-excludable rights, but do exclude all other conditions and warranties implied by custom, law or statute.
Our liability for breach of any non-excludable rights is limited, at our option, to the supply of the services again, or the payment of the cost of having the services supplied again.
Where this site provides hypertext links to other locations on the Internet, we do so for convenience and information purposes only. We have not verified, and are not responsible for, the content of any other websites or pages linked to or linking to this Site. The inclusion of any link does not imply an endorsement, approval or recommendation of the linked website or its content by us and, subject to any applicable law which cannot be excluded, we make no representation or warranty, expressly or impliedly, regarding the quality, merchantability or fitness for purpose of any products or services available through a third party website. Following links to any other websites or pages is entirely at your own risk and we shall not be responsible or liable for any losses, damages or expenses or in other way in connection with linking.
Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the licence agreement, if any, which accompanies or is provided with the software.
Unless otherwise indicated, copyright in all information and other materials on this Site (including information and its arrangement) is owned by or licensed to Everyday Money and Everyday Rewards providers or their related companies. All rights are reserved. Except as permitted under the Copyright Act 1968 (Cth) or other applicable laws, this Site or any portion of the Site may not be reproduced, adapted, distributed, displayed, transmitted or otherwise exploited for any commercial purpose that is not expressly permitted by us. You may imprint, copy, download or temporarily store extracts from our Site for your personal information or when you use our products and services. You must not alter anything. In particular you may not use a part of our Site on any other website, or link any other website to our Site, without our prior written permission.
Nothing contained on this Site should be construed as granting any licence or right of use of any trade mark displayed on the Site without our express written consent.
You agree not to attempt to transfer any material of any kind to this site which contains a virus, malicious computer code or any harmful component and not to otherwise attempt to alter the content of the Site. You agree that you are wholly responsible for use of the Site by any person using your computer and you agree to ensure that any such person complies with these Terms. You must keep secure at all times any password or PIN that we issue to you in connection with your use of this Site. You agree to immediately notify our Customer Contact Centre of any unauthorised use of your e-mail address, password, PIN or Personal Access Code or any other breach of security by calling 1300 10 1234.
Everyday Money and Everyday Rewards providers have policies regarding their management of personal information. In addition, each of them must take reasonable steps to let people know, generally, what sort of personal information each of them holds, for what purposes and how each of them collects, holds, uses and discloses that information. If you would like a copy of any such policies, or wish to know more about the personal information management practices of an Everyday Money or Everyday Rewards provider, you may contact their respective privacy officers, directly. Contact details are at their websites (for example www.woolworths.com.au; www.hsbc.com.au; www.aia.com.au/AIAAustralia/, www.qantas.com and www.anz.com.au) or you may telephone those companies.
Application forms for Everyday Money and Everyday Rewards products and services contain terms and conditions regarding personal information relevant to those products and services. Because those terms and conditions provide for certain consents, if you agree to them they will impact on how Everyday Money and Everyday Rewards providers use and disclose your personal information. You can view the application form terms and conditions on-line at everydaymoney.com.au and everydayrewards.com.au, or obtain a copy of the application form by contacting our Call Centre on 1300 10 1234 or by writing to our Privacy Officer at:
The Privacy Officer, Woolworths
GPO Box 4535
Sydney NSW 2001
Phone: 1300 10 1234
When an Everyday Money or Everyday Rewards provider collects personal information from or about you, they are required to give you certain information relevant to that information. A privacy disclosure statement has been prepared for this purpose. Click here. You can also obtain a copy by contacting our Call Centre or Privacy Officer whose details are above.
We may also in connection with the above and the provision of the Site transfer your data to countries which may not provide the same level of legal protection for personal data as within Australia. However, all personal data wherever it is held by us, our related companies or by our sub-contractors or agents will be afforded protection against any authorised or accidental disclosure, access or deletion.
By agreeing to these Terms you agree to such data being so used and that it may be transmitted to others as stated above.
No data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk.
All figures displayed on this Site relating to fees, charges, interest and any other amounts are in Australian dollars and are current at the time of issue, but may change at any time.
These terms and your access to the site may be terminated at any time by us without notice. All restrictions, disclaimers and limitations of liability by us will survive termination.
These Terms are governed by and are to be construed in accordance with the laws of New South Wales, Australia. You agree to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts which may hear appeals from those courts in respect of any proceedings in connection with these Terms or this Site. If any provision of these Terms is found to be invalid or unenforceable by a Court of Law, such invalidity or unenforceability will not affect the remainder of the Terms which will continue in full force and effect.
We reserve any rights not expressly granted in these Terms.
By moving to any other part of this Site you agree that you have read, considered and understood these Terms and will be bound by them. You agree to regularly check the contents of these Terms for amendments, and will carefully read the terms, conditions and disclaimers provided at other parts of this Site.